IFG Corporate Pensions
As part of IFG Group plc, IFG Corporate Pensions provides Administration, Consulting and Investment services for Defined Contribution (“DC”) and Defined Benefit (“DB”) Group Pension Schemes. As part of our continued growth we now require a Senior Pensions Administrator to service a portfolio of clients.
Description of role
Working as a senior member of a team, reporting to the Team Leader, you will be responsible for providing a reliable and high standard of administration to an agreed portfolio of high value clients and will act as the point of contact for those clients. You will deputize for the Team Leader in his/her absence.
Key Responsibilities
You will be involved in the delivery of service to a designated portfolio of clients within agreed service levels including timeliness and quality. Responsibilities will include:
• Ensuring that all clients registered administrator requirements are met
• Accurately and efficiently calculating member benefits and taking responsibility for more complex benefit transactions
• Promptly and efficiently communicating with clients and members demonstrating a full understanding of the client’s needs
• In conjunction with Team Leader ensuring that all annual events are planned and carried out in accordance with agreed timetables
• Maintaining personal regular communication with clients, clarifying requests when necessary
• Acting as a reference point and source of technical expertise for the team
• Checking and reviewing the work of colleagues where appropriate
• Working effectively within the team as a senior member, supporting other colleagues on an ongoing basis
• Taking responsibility for on the job training of team members
Job Requirements
• Leaving Certificate or equivalent, BA/BS in Business, Insurance or related discipline highly desirable.
• QFA qualification or Pensions diploma desirable.
• Good working knowledge of Excel.
• A minimum of 5+ years’ progressive pensions administration experience in a customer focused environment including Group Defined Contribution schemes, Group Risk etc.
• Experience working to Service Level Agreements and the ability to meet tight deadlines.
• Strong planning and organisation skills with the ability to meet tight deadlines.
• Excellent numerical skills, detail oriented.
• Excellent communication and interpersonal skills.
• Able to work on own initiative and as part of a small team.